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Re-Do & Return Policy
We strive to offer our clients the highest level of customer satisfaction. If you are having challenges with your cut or color, let your stylist know within 7 days of your visit and we are happy to correct the issue within the limitations discussed during your consultation with the same stylist, as there are NO REFUNDS on services. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges or full store credit, for 14 days from your initial purchase.
Hair/ Spa Cancelation Policy
In order to continue providing the best possible scheduling options to our clients, we require a 24hr notice for penalty free cancelations. Clients will be required to have a credit or debit card on file with their client profile account to serve as a depost for any scheduled appointment. Clients canceling appointments with less than 24hrs notice will be required to pay 50% of the missed appointment that will be charged to the card on file. No show appointments will be required to pay 100% of the missed appointment that will be charged to the card on file. Clients who No Show more than once, must prepay in full, for any services that they would like to schedule. Additionally, new client appointments that are not confirmed within 48 hours are subject to cancelation at the discretion of the salon.
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Nail Appointment Policies
All foreign enhancement applications will need to be removed before a new enhancement service can be performed. Starting fresh ensures proper sanitation and procedure with quality products that come with quality guarantee of my work.
A 50% cancelation fee will be incurred if a cancelation occurs within 24hrs of your appointment. The fee will need to be satisfied before a new appointment can be secured. No show means you failed to communicate a cancelation and did not show up to your appointment. A 50%fee must be satisfied before rescheduling. A deposit may be required to secure additional appointments.
There are instances where I must stop and/or refuse a pedicure service. I do this out of an abundance of caution while putting your foot health and wellness as priority. I am not a medical professional but I am trained to recognize health issues that could risk spreading infection, bacteria, fungus, and/or cause further harm. Pedicures that have been subject to refusal may require medical consultation and services will be suspended until cleared by a physician. a note from the physician may be requested before scheduling an appointment. If your pedicure has been stopped the original pedicure price is waved and the fee is only $15